We can have a field engineer onsite within 2 hours, depending on the location of the data center as well as agreed SLAs.

Our field engineers have been trained to handle almost any task in the DC; from rack’n’stack, drive swaps, root cause analysts on problematic hardware to structured cabling and much more.

You can start using our services once a contract has been agreed upon and signed. We do not offer services to clients without an agreement/contract.

In selected locations, we can provide hardware, parts and other accessories from reputable suppliers. Any parts procured for our clients will be new and with warranty.

You can get in touch with us via our internal chatroom, send an email, call our support team or use our proprietary ticketing system (which can connect to other systems using an API).

Yes, our engineers can also assist with daily/weekly/monthly tape exchanges from systems manufactured by a variety of vendors.

Yes, we can audit cabling, hardware as well as everything else in your DC. We will send you the reports or we can update your DCIM directly as the audit is being performed.

We can. Be ready to provide the full requirements of the project/deployment as well as the colocation space and power capacity.